Refund policy

At Iconic Nutrition, customer satisfaction is our priority. We are committed to providing only authentic, high-quality supplements. Please read our return and refund policy carefully before placing your order.

RETURNS

You may request a return within 14 days of receiving your order, provided that:

- The product is unopened, unused, and in its original sealed packaging.
- The product is in the same condition as received.
- Proof of purchase (order number or invoice) is provided.

For health and safety reasons, we cannot accept returns of opened or used supplements unless the product was received damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of:

- The product.
- The packaging.
- The shipping label.

Once verified, we will replace the item or issue a full refund at no additional cost.

Non-Returnable Items

The following items cannot be returned:

- Opened or used supplements.
- Products with damaged or removed safety seals.
- Products damaged due to misuse or improper storage.
- Clearance or promotional items (unless defective).

Refunds

Once your returned item is received and inspected, we will notify you of the approval status.

If approved, your refund will be processed using the original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Return Shipping

- If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping costs.
- If the return is requested for any other eligible reason, the customer is responsible for the return shipping fees.

Contact Us

If you have any questions regarding this policy or need assistance with a return, please contact our customer support team. We are always happy to help.